Gloryous Artisan Jewellery Policies

Thank you for making a purchase! I'm confident that the product will bring you joy. If you encounter any concerns, please contact me directly before leaving a negative review. My aim is for you to absolutely love your purchase. However, if you find yourself in an unusual situation where you aren't completely satisfied, please reach out within 5 days from the dispatch date. Our returns and cancellations policy allows for returns and exchanges within 14 days of receiving the item. Please note that due to the nature of certain items, I cannot process returns for custom or personalized orders, as well as intimate items like earrings, and items that are on sale, unless they are damaged or defective. I truly appreciate your understanding and cooperation regarding this policy. For cancellations, please inform me within 24 hours, and returns should be initiated within 7 days. The responsibility for return postage costs lies with you, the Buyer. Additionally, if the item isn't returned in its original unworn condition, any decrease in value will be the buyer's responsibility. If you have any further inquiries or need assistance regarding your purchase or shipping information, please don't hesitate to reach out. Your comprehension of the return and exchange policy is greatly valued, and if challenges arise, please contact me before leaving a review. I'm dedicated to ensuring your contentment, as your satisfaction with the product is my top concern. Thank you for your collaboration, and I trust you'll take immense pleasure in your recent acquisition!

We strive to process and dispatch all orders within 3-5 working days. Please note that all items are handmade, and any delays will be communicated to you as outlined in our privacy policy. Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable). In the event of any delays beyond this timeframe, we will promptly notify you with an update on your order status. If you have any questions regarding your shipment or our returns and cancellations policy, please contact our customer support team. Additionally, orders over £100 receive free tracked UK shipping, as detailed in our shipping information.

Shop online and pick up your order in-store for free. It's fast, easy, and convenient. For more details, please check our privacy policy, returns and cancellations policy, and shipping information.

Make your gift extra special with our gift wrapping service. Choose from a variety of wrapping paper and add a personalized note. For more details on our gift policies, including the returns and cancellations policy, as well as shipping information, please refer to our privacy policy.

Privacy Policy

Effective Date: 01/01/2025

Gloryous Artisan Jewellery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services, as well as the details regarding our returns and cancellations policy and shipping information.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details.

Non-Personal Information: IP address, browser type, and browsing behavior on our website.

Cookies & Tracking Technologies: We use cookies to improve user experience and analyze website traffic.

2. How We Use Your Information

We use the information collected for the following purposes:

To process and fulfill orders.

To communicate with you regarding your order, promotions, or updates.

To improve our website and customer experience.

To comply with legal obligations.

3. How We Protect Your Information

We implement security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online data transmission is 100% secure.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

Trusted third-party service providers (e.g., payment processors, shipping carriers) to fulfill orders and provide shipping information.

Legal authorities if required by law.

5. Your Rights & Choices

You have the right to:

Request access to or deletion of your personal data.

Opt out of marketing communications.

Disable cookies through your browser settings.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

7. Contact Us

If you have any questions about this Privacy Policy, including our returns and cancellations policy or shipping information, please contact us at:

Email: gloryousartisanjewellery@hotmail.com